Shipping policy

Shipping policy

All our products are made on-demand, so we will start printing your designs right after an order is placed.

All orders are processed within 2 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. The average shipping time is 5 business days depending on the delivery destination.

International Shipping

Currently, Sundaise has 6 separate shipping regions. Each shipping region has its own rates and destinations they apply to.

Please note international shipping times can vary greatly depending on the destination. We will continue to send you email updates.

  1. USA
  2. EUROPE

A, B, C–Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic

D, E, F–Denmark, Estonia, Faroe Islands, Finland, France

G, H, I, J–Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey

L, M, N–Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands

P, S–Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden

U, V–Ukraine, United Kingdom, Vatican City

  1. EFTA STATES

Iceland, Liechtenstein, Norway, Switzerland

  1. CANADA
  2. AUSTRALIA / NZ
  3. JAPAN

 

All other countries and territories not mentioned, excluding Cuba, Crimea, Iran, North Korea, and Syria, as Sundaise does not ship to these destinations.

The above lists of countries may change periodically.

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We provide free shipping for orders over £100 (GBP).

Deliveries are made daily however carriers and postal services differ in each region. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

In-store pickup

Sorry but we do not offer in-store pickup.

Import duties and taxes

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sundaise is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you have not received your order within 10 business days of receiving a shipping confirmation email, please contact us at hello@sundaise.co with your name and order number, and we will investigate it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. Using a work or home address is advised.